Shipping & Returns

Effective September 20, 2026. Shipping methods, charges, lead times and delivery windows are confirmed for each accepted order.

Delivery

Transit dates are estimates unless a written commitment states otherwise. Risk of delay may arise from carriers, weather, shortages or circumstances outside reasonable control. Inspect cartons and pallets at delivery.

Shortage or damage

Record visible damage or shortage on the carrier receipt and contact Nexus promptly with the order number, affected item, quantity and photographs. Keep packaging until the claim is reviewed.

Returns

Request a return within 30 days of your order using the return request form to receive an RMA number. Do not ship goods back without authorization. Items must be unused, in original manufacturer packaging and in resalable condition. There is currently no restocking fee. Damaged, defective, incorrectly shipped or short-shipped items are refunded or replaced in full.

Refunds

Once returned goods arrive at our Albany warehouse and are inspected, we issue either a refund to the original card or a credit to your account, at our discretion.

Non-returnable items

Opened food-contact products, used goods, custom items, clearance goods and products restricted for health or safety reasons may be non-returnable unless defective or required otherwise by law.